Your Rights as a Patient

You have the right to receive high-quality care and the responsibility to stay informed

Patient's Rights & Responsibilities

[Updated 07/21/2024]

We are dedicated to providing high-quality telemedicine services. Our goal is to ensure that every patient receives respectful, efficient, and effective care. Understanding your rights and responsibilities as a patient is essential to fostering a productive and respectful relationship between you and your healthcare providers. 

YOUR RIGHTS AS A PATIENT

  1. Quality Care: You have the right to receive high-quality medical care delivered by licensed physicians through HIPAA-compliant applications.
  2. Respect and Dignity: You will be treated with respect, dignity, and consideration regardless of race, gender, age, disability, religion, or other personal characteristics.
  3. Privacy and Confidentiality: Your personal and medical information will be kept private and confidential in accordance with HIPAA regulations and other applicable laws.
  4. Informed Consent: You have the right to receive clear and comprehensive information about your diagnosis, treatment options, risks, and benefits, allowing you to make informed decisions about your care.
  5. Access to Information: You can access your medical records and request copies of your health information, including diagnoses, treatments, and prescribed medications.
  6. Choice of Provider: You have the right to select your healthcare provider from our network and to seek a second opinion if desired.
  7. Participation in Treatment Decisions: You have the right to actively participate in decisions regarding your treatment and to refuse treatment, understanding the potential consequences.
  8. Feedback and Complaints: You have the right to provide feedback about your care and to file complaints or grievances without fear of retaliation.

YOUR RESPONSIBILITIES AS A PATIENT

  1. Providing Accurate Information: Provide accurate and complete information about your health, including current symptoms, medications, and medical history.
  2. Following Treatment Plans: Follow the treatment plans and medical advice provided by your healthcare provider. Inform them if you have any concerns or difficulties adhering to the plan.
  3. Respecting Appointments: Attend scheduled appointments on time or inform your provider as soon as possible if you need to reschedule or cancel.
  4. Communicating Changes: Notify your healthcare provider of any changes in your health condition or if you experience any side effects from prescribed medications.
  5. Understanding Your Health Plan: Familiarize yourself with the coverage and limitations of your health insurance plan, including copayments, deductibles, and out-of-pocket expenses.
  6. Respecting Healthcare Providers: Treat your healthcare providers and their staff with respect and courtesy.
  7. Providing Feedback: Offer constructive feedback to help us improve our services and address any issues you may encounter.
If you have any questions or concerns regarding your rights and responsibilities as a patient, please feel free to reach out to us. Your feedback is crucial in helping us enhance our services continuously. For further information, please refer to our Privacy Policy, Terms of Use, Patient’s Rights, and Compliance pages, or contact us using the details provided below.

Sozo Group, LLC

Attn: Customer Support

307 Tequesta Drive

Jupiter, FL 33469

Email: support@andrologix.com

[Sozo Group, LLC is the patent company of Andrologix Health and Wellness]