Effective Date: 7/1/2024
This SMS Policy outlines how Sozo Group, LLC (referred to as “we,” “us,” or “our”) uses SMS (Short Message Service) to communicate with our customers. By providing your phone number, you agree to receive SMS messages from us regarding your account, updates, promotional information, and any other relevant information about our services.
1. Consent
By providing your mobile number, you consent to receive SMS messages from us. We will use this number solely for purposes relevant to your interactions with our services and in line with our Privacy Policy.
2. Types of SMS Messages
We may send you the following types of SMS messages:
- Account Notifications: Messages regarding your account, transactions, or changes to your account.
- Appointment Reminders: Reminders for scheduled appointments or tasks.
- Promotional Offers: Special offers, promotions, and announcements about new products or services.
- Service Updates: Updates about our services, terms, or other policy changes.
3. Opt-Out Process
You may opt out of receiving promotional SMS messages at any time by replying “STOP” to any message you receive from us. Please note that if you choose to opt out of promotional messages, we may still send you transactional or service-related messages.
4. Data Charges
Standard message and data rates may apply depending on your mobile carrier. You are responsible for any costs associated with receiving SMS messages. Please check with your mobile provider for details.
5. Message Frequency
Message frequency may vary. The number of messages you receive will depend on your activity, account settings, and interactions with us.
6. Privacy
Your privacy is important to us. We will handle your information in accordance with our Privacy Policy. We do not share your phone number with third parties without your consent, except as required by law or as part of our service providers assisting with our SMS services.
7. Limitations and Liability
We strive to ensure all SMS messages are timely, but delivery may be delayed or prevented by factors beyond our control, such as network issues. We are not liable for any damages or costs associated with delayed or undelivered SMS messages.
8. Changes to this Policy
We may update this SMS Policy occasionally. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our SMS Policy, please contact us at: support@andrologix.com